How To Transform Your Guest Experience with Sam Rubin

Bill welcomes Sam Rubin, the founder of the top luxury concierge service, DONE Concierge Service, based in Park City. Sam shares his journey from the restaurant business and email marketing in Huntsville, Alabama, to managing a high-end ground transportation company and luxury concierge service. Sam discusses the importance of exceptional guest services, such as personalized grocery deliveries and transportation, and how they can elevate short-term rental experiences. He emphasizes the value of building relationships over transactions and offers practical tips for property managers to implement similar services. The episode also highlights how these premium services can transform guest impressions and lead to increased bookings and revenue. stayfi.com/bill Discount code: BILL https://www.marketmystr.com/ 00:00 Introduction to Bill Faeth Unfiltered 00:14 Revolutionizing Bookings with StayFi 01:10 Exclusive Offer: 50% Off StayFi 01:50 Special Guest: Sam Rubin 02:41 Sam Rubin's Journey to Park City 08:03 From Uber Driver to Luxury Transportation 11:03 Navigating COVID with Tony Hsieh 15:29 Expanding Services with Abode 18:16 Launching DONE Concierge Services 19:39 Catering and Family Meals for Large Groups 20:15 The Importance of Connections in Service Delivery 21:30 Enhancing Guest Experience with Personalized Services 22:11 Innovative Grocery Delivery Solutions 27:13 The Impact of First and Last Impressions 29:29 Starting Concierge Services: Tips and Advice 31:21 Monetizing Additional Services 37:07 Conclusion and Final Thoughts ➡️ Connect with us: • Join Our Facebook Group: https://www.facebook.com/groups/284886002732508  • Check Out Our website: https://buildstrwealth.com/  • Bill’s Instagram: https://www.instagram.com/billfaeth73 • Brea’s Instagram: https://www.instagram.com/breafaeth/  • TikTok: https://www.tiktok.com/@bfaeth  On STR Unfiltered, Bill Faeth breaks down the ins and outs of short-term rental hosting, giving listeners actionable advice that they can use to take their businesses to the next level. Subscribe/Follow so you never miss an episode! #STRUnfiltered #BillFaeth #STR Learn more about your ad choices. Visit megaphone.fm/adchoices