Geoff Gross, Founder & CEO of Medical Guardian

This week Geoff Gross discusses how important it is to overcome most clients expectations of receiving poor service or no service at all.  Geoff shares with Laura how he overcomes this “expectation” with writing handwritten notes and making personal calls such as when he had to call a Supreme Court justice and acknowledge his company’s error.   Here are a few things that you will learn in this episode: How to continue to stay close to clients even when there are 300,000 of them. Making sure that you take the time to express your gratitude for an employee and not just assuming that the team expects to just take your word for it. Understanding the power of the written word. Creating a new hire process that makes them feel welcome from the first day.   During the 24-Hour Influence Challenge, Geoff challenges leaders that create a system for upward feedback so that employees can anonymously share feedback.   About Geoff Gross: Geoff Gross, CEO of Medical Guardian, founded the company in 2005.  Today Medical Guardian is a leading provider of personal emergency response and connected care solutions protecting 300,000 people. You can connect with Geoff in the following ways: LinkedIn: https://www.linkedin.com/in/geoff-gross-2055464/ LinkedIn Business Page: https://www.linkedin.com/company/medical-guardian/ Facebook Business Page: https://www.facebook.com/MedicalGuardian/ Twitter Page: https://twitter.com/geoff_gross Twitter Business Page: https://twitter.com/MedicalGuardian Instagram Business Page: https://www.instagram.com/medicalguardian/ Website: https://www.medicalguardian.com/   You can connect with Laura in the following ways: LinkedIn: https://www.linkedin.com/in/drlaurasicola LinkedIn Business Page: https://www.linkedin.com/company/vocal-impact-productions/ YouTube: https://www.youtube.com/c/VocalImpactProductions Facebook: Vocal Impact Productions Twitter: @LauraSicola Instagram: @VocalImpactProductions Website: https://vocalimpactproductions.com/   See omnystudio.com/listener for privacy information.See omnystudio.com/listener for privacy information.