#25 - Disentangling the world of extreme customer centricity with Rik Vera

I was very happy to have a conversation with Rik Vera for my latest episode of People&Digital, the podcast, as he’s such a highly respected customer experience thought leader – in Belgium and beyond. An influential business philosopher, coach and advisor, he inspires people with an approach to CX, disruption, sales and marketing based on culture, curiosity and responsibility.We spoke about why the customer should always be the centre of your universe, how companies can avoid being the ‘Tr...