#13 Craig Lee - CX & EX specialist - People Engagement 360 works... if you mind your brand language

Craig Lee is one of the friends who made me who I am. He mentored me in my last 4 years at Chalhoub Group and then joined me at my first company, Activate® Experience ❤️ - and he made it a great adventure 🙏. Now Craig dedicates his energy to help leaders joining the dots at 360 degrees ↺ and create powerful engagement around them and their brand. If you are into #customerexperience, #culturechange and #rebranding, make sure you listen to our conversation 🎙 on Tuesday April 19 🗓. Craig's career started in South Africa 🇿🇦 and continued in the UAE 🇦🇪 where he was a leader in Customer Experience at Emirates. We will talk about: 👀 Active observation ✈️ How you maintain #culture and #CX in a company that doubles in size every 4 years 🗣 Why brand language is everything 💳 What top-tier customers really want in an commercial flight ☝️ Why accountability matters so much and MUCH MUCH MORE 🤩🤩🤩 This episode will be full of experiences, awesome anecdotes, tips and tricks to join the dots ᠅ in complex environments 🤯. ENJOY TO THE MAX 🤩🤩🤩!!!