#008 People-Centric Leadership: Serving Success with Raj Chakraborty

In this captivating episode, we have the pleasure of speaking with Raj, a visionary leader who has breathed new life into the world of hospitality with his unique approach.Raj emphasised the importance of being close to his team members, understanding their individual needs, and adapting himself to bring out their best. Raj also believes in leading by example and being constantly aware of one's actions as they are being observed and replicated by others. This leadership style is influenced by the nature of the hospitality industry, where being close to customers is essential.In the interview, Raj doesn't shy away from addressing situations where team members may overstep their bounds. He shares a thought-provoking example of how he handled a delicate event, showcasing his knack for resolving challenges without undermining his team's autonomy. By encouraging open dialogue and accountability, Raj ensures that each member understands their responsibilities while maintaining a sense of ownership.To learn more about Raj, connect with him via LinkedIn.We hope you enjoyed this episode and gained valuable insights from our conversation with Raj. Join us next time as we explore the stories and experiences of more inspiring leaders.If you enjoyed our podcast today, please take a moment to subscribe, rate, and leave a review on your favourite podcast platform. It makes a huge difference!Don't forget to visit our website at thewestpeak.com for more exclusive content. And reach us at [email protected] to connect with you on a more personal level. Hosted on Acast. See acast.com/privacy for more information.