Episode 179. Technology & Human Potential - Leading with Empathy: Khadija Ben Hammada, CHRO, Merck Group

Khadija discusses HR’s role in balancing human potential with technology and how at Merck, ‘precision upskilling’ ensures employees develop both technical and leadership skills to navigate hybrid teams with empathy. Khadija describes how Merck’s AI-powered platform, My Growth at Merck, personalises learning and provides equitable access to career development, and beyond the workplace, how Merck’s Curiosity Cube and SPARK initiatives inspire young minds and increase diversity in STEM. Khadija reflects on equity and inclusion stressing the need to close pay gaps, remove bias in hiring, and embed diversity throughout the employee journey. Khadija describes how Merck integrates its values, fostering a culture where diversity fuels innovation, performance, and belonging. HR must lead with empathy - proving that business success and heart-led leadership go hand in hand.