286: The End of Customer Service Heroes
HBR IdeaCast - Un podcast de Harvard Business Review - Les mardis
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Frances Frei and Anne Morriss, authors of "Uncommon Service: How to Win by Putting Customers at the Core of Your Business."
HBR IdeaCast - Un podcast de Harvard Business Review - Les mardis
Frances Frei and Anne Morriss, authors of "Uncommon Service: How to Win by Putting Customers at the Core of Your Business."