Co-Founder & CEO Charm Industrial, Peter Reinhardt: “All That Matters Is What the Customers Are Telling You”

Guest: Peter Reinhardt, co-founder and CEO of Charm Industrial In this episode, we cover: The thing that makes Peter happiest: Solving all kinds of problems, from accounting to noise to carbon dioxide (08:50); How leading a startup has narrowed his emotional band (13:58); “Freewheeling curiosity” and the breakthrough idea that led to Charm Industrial’s existence (15:47); Segment’s origins as a classroom lecture tool and an analytics tool (19:18); The disagreement that almost broke up Segment’s founding team, and unlocked the company’s potential (26:36); “You have to raise your price by a factor of a thousand” (31:31); The packaging issue that nearly derailed Segment’s growth, and Peter’s initial problematic mindset (35:15); Why Peter sold Segment to Twilio: “All that matters is what the customers are telling you” (43:32); Why great sales looks like great problem solving (47:41); Being vulnerable and honest about hard things (53:19); The power of Charm Industrial’s mission & finding a better carbon capture solution (57:15); The “massive profit engine” that needs to turn over to avert climate disaster (01:03:35)