#120 Chairman & CEO ServiceNow, Bill McDermott: Full Speed Ahead

Guest: Bill McDermott, Chairman and CEO of ServiceNow In this episode, we cover: Why Bill bought a deli when he was in high school — and how he competed against 7-Eleven (04:00); Interviewing at Xerox and wanting it more than anyone else (08:17); Unwavering optimism and being a source of strength for others (12:34); How a love of work has shaped Bill as a person (16:44); Facing challenges and keeping a promise to his father (22:00); Enjoying the present and keeping an eye on the future (30:01); Leaving Xerox for Gartner and learning from a tough experience (33:29); Sloan Kettering and Father Michael Judge (39:22); Following the “original dream” vs. building something new at ServiceNow (44:59); Losing an eye and getting a pep talk from two Medal of Honor winners (51:15); Why Bill started and ended his book with quotes from two Kennedys (01:01:21)