Working lives: the forgotten art of listening

FT News in Focus - Un podcast de Financial Times

Richard Mullender is a former hostage negotiator for the UK Metropolitan Police. Listening has been key to his work, he says, and is an under appreciated skill. Today, he teaches it to business executives. He tells Emma Jacobs people need to stop asking questions and listen more to what's being said. Hosted on Acast. See acast.com/privacy for more information.

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