The Importance of saying "I Don't Know" - 237

In this episode, Mike and Jody discuss the importance of saying “I don’t know” when talking with prospects or customers. Key Takeaways: It is shocking how many people are uncomfortable saying “I don’t know.” It is important to follow-up with “I will find out,” “I will get an answer,” or “I’ll get back to you.” Don’t be dismissive when using “I don’t know.” You come across as more confident saying “I don’t know,” followed by one of the phrases than to fill in the gaps with random information. Saying “I don’t know” can lead to customer confidence that you aren’t just trying to see them a bill of goods or make things up as you go along. It’s important to take notes throughout your call. Find a note taking system that works for you. It’s critical to follow-up with the prospect/customer after saying “I don’t know.” Decide to take some type of action. If you follow-up after saying “I don’t know,” you will build a reputation as someone who solves problems. Leverage “I don’t know,” follow-up with an answer, execute and deliver a solution. Work With Catalyst Sale: Listen to our free resource (this podcast) and then put the action items into practice. Share your work with us via Twitter or [email protected] Invest in a Catalyst Sale course - self directed. Find our courses here  Hire us as a consultant/advisor within your team or organization  Thank You  Please send listener questions and feedback to [email protected] or contact us directly on twitter, facebook or LinkedIn. This podcast is brought to you by Catalyst Sale - you can learn more about Catalyst Sale, and the products and services we provide via the following links. Growth Acceleration - Plateau Breakthrough Product Market Fit