Support - with Eric Harrington - a Practical Discussion - 189

This is the ninth in a series of short episodes where we will focus on specific topics that are relevant to today's working environment.  Many of us are making the transition to remote work, working from home, leading distributed teams, navigating our own personal experiences.  Eric is the Chief Operating Officer of TeamSupport, expert in support and customer experience, and a friend.     Questions Addressed What is Support? What are some common mistakes we make when thinking about Support? Why do we make these mistakes? How can we avoid these mistakes? How does this change when thinking about support in the context of working from home or remote work? How does this change when thinking about support in the context of Teams, Customers, and Self? Show Links TeamSupport Blog CustomerThink.com https://asponline.com Thank You  Please send listener questions and feedback to [email protected] or contact us directly on twitter, facebook or LinkedIn. This podcast is brought to you by Catalyst Sale - you can learn more about Catalyst Sale, and the products and services we provide at https://www.catalystsale.com