E75: Nancy Tucker - "Better Behavior At the Door"

Summary: Nancy Tucker is a certified pet dog trainer and behavior consultant in Sherbrooke, Quebec. She teaches seminars, webinars, and workshops on dog training, dog behavior, and the business end of training in Canada, the U.S., and in Europe. She specializes in common behavior issues that affect the family dog, including more complex issues like aggression and anxiety. Nancy has also written numerous articles on dog behavior and is a regular contributor to Whole Dog Journal. At FDSA, she teaches a great class on separation anxiety, another on desensitization and counterconditioning, both of which are coming up in October, and a more lighthearted class on door greeting manners, which is currently running. Next Episode:  To be released 8/17/2018, featuring Helene Marie, talking about R+ Herding. TRANSCRIPTION: Melissa Breau: This is Melissa Breau and you're listening to the Fenzi Dog Sports Podcast brought to you by the Fenzi Dog Sports Academy, an online school dedicated to providing high-quality instruction for competitive dog sports using only the most current and progressive training methods. Today we’ll be talking to Nancy Tucker. Nancy is a certified pet dog trainer and behavior consultant in Sherbrooke, Quebec. She teaches seminars, webinars, and workshops on dog training, dog behavior, and the business end of training in Canada, the U.S., and in Europe. She specializes in common behavior issues that affect the family dog, including more complex issues like aggression and anxiety. Nancy has also written numerous articles on dog behavior and is a regular contributor to Whole Dog Journal. At FDSA, she teaches a great class on separation anxiety, another on desensitization and counterconditioning, both of which are coming up in October, and a more lighthearted class on door greeting manners, which is currently running. Hi Nancy, welcome to the podcast! Nancy Tucker: Hi Melissa. Melissa Breau: So, to start us out, can you just share a little information to remind everybody who the dog is that you share your life with and what you’re working on with him? Nancy Tucker: Yep. We’re a single-dog family, and I know that this is sometimes shocking and even an alien concept to lots of people, especially a trainer who has only one dog. “What? Just the one dog? Oh no, what happened?” Nothing happened, we just have the one dog, and I just find life far more enjoyable and easier to manage with just the one dog. He’s a 1-year-old Border Terrier named Bennigan — or Benni, for short — and we’re not involved in any dog sports or organized activities. I work on run-of-the-mill pet dog behaviors with him, and of course he’s my demo dog for lots of teaching videos, so sometimes I end up teaching him behaviors I’ll never ask of him again. But he loves to learn and he’s total eye candy on the video because he’s crazy-cute. Melissa Breau: I cannot believe he’s already a year old. It feels like you just got him. Nancy Tucker: I know! Melissa Breau: I do understand he has his own fan club. Nancy Tucker: He does. He has his own Facebook page called Bennigan’s Shenanigans. It’s where I post lots of silly things, like our pretend conversations between us, or photos and videos of some of his activities. And I’ll sometimes post some really easy training videos, especially when his fans ask how I trained a particular thing he was doing in another video they saw. I really like doing “how to” videos for pet dog stuff because it gets people to interact with their dog in a way they’ve never done before. I didn’t realize just how popular Benni was until I was teaching a seminar in another city a couple of months ago on separation anxiety for trainers. I had photos and videos of Benni in my presentation, and after hearing me refer to him as “my dog, Benni,” one of the participants looked up suddenly and said, “Oh my god, you’re Benni’s mom?” It was a really humbling experience. She was more excited about that than my presentation. So I’m thinking I should probably put that on my business card: Benni’s mom. Melissa Breau: How’s his door behavior looking these days? Nancy Tucker: Pretty good, actually. We’ve come a long way with Benni, because his greetings are super-expressive, especially when me or my husband walk through the door. To be honest, I let it slide for the longest time because it’s incredibly easy to let these things slide with little dogs. When a large dog greets you by jumping up or weaving between your legs, you can’t ignore that. But when a little guy does it, it’s cute and far less dangerous, of course, so we let it slide a lot more often. But we worked on his door greeting skills a lot more this summer and he’s a star now. He still needs some help remembering what to do once in a while, and we still use management sometimes, which is normal, but overall he does me pretty proud. Melissa Breau: Nancy’s class this session, for anybody who doesn’t know, is on just that — getting a calm door greeting, instead of the crazy chaos I know I tend to have at my house when someone gets home. Looking at the syllabus, Nancy, it looks like the first few lectures are heavy on management. Why is managing this behavior such an important step in starting to fix it? Nancy Tucker: The first step in modifying behavior is doing everything we can to prevent the old behavior from being practiced. Every time a dog gets to do that behavior, it gets reinforced by something, and that means that we’re actually helping to maintain it somehow. Reinforcement, in this case, can be in the form of getting immediate access to somebody at the door, or sometimes it can also be attention from the person at the door, or attention from us. Even if we’re yelling or grabbing at our dogs to corral them or try to move them out of the way, we could inadvertently be reinforcing that behavior. Obviously the dog is getting something out of that behavior, or he wouldn’t keep repeating it. If we can prevent it by using some management, we’ll at least stop reinforcing it. Melissa Breau: Is it possible to manage it forever without actually working on it? Nancy Tucker: Yeah, for sure. In some instances I’d even recommend it, if the circumstances make training a new behavior more challenging than simple management. My goal is always to find a solution that will make life better for both the human and the dog, so yeah, if management is the best way to obtain that result, then I think it’s perfectly fine. On the other hand, polite door greeting is actually a fairly simple behavior to teach. It can take some time, especially if the dog has been practicing an unwanted behavior for a long time. But once we’ve got some polite behaviors in place and we continue to reinforce them, it’s so nice to not have to worry or scramble when someone comes to the door. Melissa Breau: As folks progress from management to training, what are their options? What kinds of alternative behaviors do you like to teach? Nancy Tucker: Contrary to popular belief, reducing a dog’s access to the door area is not the most effective approach. I talk a lot about this in class. We get the feeling that we need to control our dog’s access to the door, and to get him to stay somewhere else and to stay quiet, and that’s actually really hard. My goal is never to create robot dogs who stay away from the door and give all visitors a really wide berth. I want to allow dogs to check out who’s coming into their home. I want to encourage interaction. But I also want to help people teach their dogs more appropriate interactions in that context. So while we do cover some behaviors that essentially send the dog away from the door area when someone walks in, because that can be really handy at times, we’ll also be teaching our dogs that one of the most effective ways for them to get access to visitors is to keep their paws on the floor or to carry something in their mouth. This one’s really good for happy barkers or dogs who get mouthy when they’re excited. And we’ll use nose targeting and other fun games that allow the dog to regain some composure before he interacts with someone at the door. So it’s not about reducing access to visitors. It’s all about adding a little finesse to their greeting behavior. Melissa Breau: I’m going to guess that some of those things are initially taught away from the door. After all, as with all dog training things, we want to start small and then build up. So how do you go about making the door “small”? How do you break something down like that? Nancy Tucker: You’re right, we’ll start by working on all the new behaviors in a more neutral area of the home with very little distractions, just like any new behavior. And then we move the whole thing over to the door area, but with nobody coming or going. We’re just helping the dog generalize the behavior to a new location. And then we’ll start introducing the door into our training sessions by first we’re just opening and closing it with no one else around. Again, it’s all about adding an element of difficulty very gradually. And then we’ll go out and come back in and practice the new behaviors, which really, when you think about it, is not at all exciting to the dog. He’s thinking, “I just saw you two seconds ago. This is boring.” And this is what we want. We want the dog to be able to practice the new behaviors when he’s not excited. And then, when the dog is able to offer those behaviors in that context, we’ll ask someone else to practice the exercises with us, someone familiar to the dog who has already greeted them, spent a little time with them prior to practicing these exercises — again, we’re trying to make it least exciting possible for the dog — and then we’ll gradually make our way to having a stranger enter the home. That’s the Holy Grail. I know it can be very difficult for people to find, or they think it can be very difficult for them to find somebody to help them with these types of exercises, especially if they live in a more rural area, for example. But in the past, people have asked neighbors to help play this role, or they’ve invited a co-worker to stop by, and people are generally really happy to help. Melissa Breau: You’re also covering multi-dog households, right? Nancy Tucker: That’s right. Melissa Breau: How does adding extra dogs into it further complicate all of it? Nancy Tucker: When you have a door-greeting issue with a single dog, that’s usually a pretty basic situation to handle. But when you have multiple dogs, you sometimes need Ninja-level management and handling skills just to even get to your door. So we’ll be handling multi-dog households the same way we train any other behavior with multiple dogs, and that means one dog at a time. In the lecture that introduces multi-dog households, I talk about the instigator dog. Every multi-dog household has one of those. He’s the one that usually sets the others off by being the first to respond to a sound or other stimulus, and anyone who has more than two dogs can probably already recognize which one of their dogs I’m talking about here. Anyway, we’ll be working with one dog at a time, and ideally we’ll start working with the instigator dog first. And then those handlers can work with each of their other dogs also individually, just like any other training session. And then, once each dog has learned the new behaviors and they’re doing well with them, we can start working with multiple dogs at the door. But that’s an advanced level of difficulty, and there’s no rush to get to that point. So it’s always best to work systematically with one dog at a time before putting them all into an exciting situation where they can’t possibly succeed. Melissa Breau: It feels like you’ve got lots of pieces in here. I know you also cover door dashing. Personally, I think door dashing is super-frustrating, in addition to being incredibly dangerous in some situations. Any thoughts on why dogs do that, why they build a habit of dashing out the door? Nancy Tucker: In most cases, dogs push past us at the door because they’re in a terrible rush to greet whoever is there. Those that run out for an unauthorized adventure when there’s no one there to greet — they’re simply getting out there to have a good time, whether that means exploring the neighborhood or going into the yard down the street to meet up with their buddy. Sometimes it can be a sign that maybe the dog is a little bored or his needs aren’t being met, but most of the time, as long as we’re not talking about a dog who is aggressively running out the door — and we’ll talk about that a little later as well — but most of the time it’s just to have a good time, or because we’re taking too long to open the door. They want to get there quick. Melissa Breau: How do you approach that? How do you start to work on door dashing and what do you want the dog to do instead? Nancy Tucker: I like to teach the dog that an open door is not an invitation to step outside, and I make it really attractive and rewarding to stay put, even while the door is wide open and they can see or hear or smell the outside world. Naturally, we get there gradually through a series of exercises, but it really doesn’t take that long to teach. I’ve got a couple more exercises that I like to add to the end of this process that makes it even more likely that a dog will stick around close to the door, even if he does manage to step outside. But you have to take the class to know more about those. Melissa Breau: Some dogs may have years of practicing bad door habits — you mentioned this in passing earlier. Do you find that it can take a really long time to retrain? Obviously every dog is different, and people should move at their dog’s speed, but still, over the course of six weeks, what kind of progress can people expect to make? Nancy Tucker: You’re right — how long a dog has been practicing a behavior can affect how long it might take to change his behavior in any given context. But generally, once we get rolling with practicing the new games and exercises, people begin to see a shift in their dog’s response to the usual signs that someone’s at the door. Within a few weeks they often see reduced barking, or a faster response to the simple cues that they’ll be working on. For some people, they’ll get a handle on the door greeting part pretty quickly, and then they’ll spend a few more weeks after the class is finished to work on the dog’s interaction with guests after they’ve come inside and are visiting for a while. You get the dogs that stay excited and happy and are constantly trying to get visitors’ attention, but by then the students have lots of tools and ideas to work with to tackle that part of the problem. That’s kind of outside of the scope of the class, but the things that they learn during class will definitely help with that as well. Melissa Breau: What if we kind of … you know, secretly LIKE that our dogs are so excited to see us when we get home? Is training control in this situation going to change that? Nancy Tucker: If you’ve ever taken a training lesson from me, or followed one of my classes, you’ll probably have figured out that I actually like normal dog behaviors. I’m far from one to create super-quiet robot dogs, and I use the term robot dogs a lot. I like natural dog behavior. I think dogs should be allowed to greet guests, and so my goal here is not to take the fun out of it for them, but to at least take the chaos out of it. If, by the end of the class, your dog is running to the door to greet you or your guests with a super-wiggly body and a toy in his mouth with four paws on the floor and nobody’s tripping over each other and the door can be left wide open and nobody’s running off, then I will consider that a massive success. Melissa Breau: It sounds like my idea of success. I know you’ve got a note at the bottom of your class description about who is and isn’t appropriate for the class. I wanted to ask you about that. Can you share, along with a bit more information on who might want to consider signing up? Nancy Tucker: This is a super-important note. I want people to recognize that this class isn’t for the dogs who are fearful of strangers coming through the door, or dogs who might bark and lunge aggressively toward guests. Those dogs that bark at someone walking through the door and at the same time they’re backing up or they’re avoiding eye contact — they’re not happy to see or greet somebody. And that’s a whole other topic. That’s not what we’re addressing in this class. This class is for the dogs who are so excited about greeting someone, and their behavior is a little over the top, but they don’t know what to do with themselves when someone walks in, or they push past you when you go to open the door, or they knock you out of the way, or they’re jumping up on the door before you even get a chance to open it. These are dogs who are happy to greet someone, not fearful or upset about seeing somebody at the door. So this class is for those happy, excited dogs. Melissa Breau: Gotcha. So one last question — my new “last interview question” — what’s a lesson you’ve learned or been reminded of recently when it comes to dog training? Nancy Tucker: A-ha. Well, this summer I was reminded about how training a behavior in one context, like in one location maybe, doesn’t mean that our dog will know how to behave in a different context. It’s funny you bring this up, because this just happened again last night, but it’s a pretty simple concept and you would think that I would know this by now, but when the summer weather arrived and we started eating our meals outside on the deck, I realized that I had to teach Benni table manners all over again. He knows what’s expected of him when I’m eating at the kitchen table, or on a coffee table in the living room, or even when I’m sitting at my desk in my office, because we’ve practiced those. I eat all over the house, basically, and we’ve practiced those behaviors, and he’s really, really polite and he’s got this down pat. But when I sat down … we have an outdoor couch with a table, and when I sat down on the outdoor couch to eat my first meal on the deck this summer, Benni had no manners and he was all up in my face. It only took us a few repetitions to straighten this out, but it really reminded me about the importance of not assuming our dog knows something just because he can do it in another context or another location. It’s easy for us to forget that and to get frustrated with our dog because he’s doing a behavior that we don’t like, and we think, Well, he knows this. He knows he shouldn’t do this. But the context has changed, and it’s a good reminder that we just need to brush up on our training when we change the context or location. Melissa Breau: For anybody who is thinking about signing up, class registration closes on the 15th, so that should be in just a couple of days. This will come out, I think, on the 10th, so you’ve got just a couple of days before things close. So if you want to hop in, go over and do that. Also, we are going to be back next week with Helene Marie to talk about a topic that gets asked about a lot: herding in an R+ way, so using positive reinforcement to train herding behaviors. Thank you so much for coming back on the podcast Nancy! This has been great. I’m glad we got to chat through all this. Nancy Tucker: This is so much fun! I love chatting with you on podcasts! Melissa Breau: And thank you to all of our listeners for tuning in! If you haven’t already, subscribe to our podcast in iTunes or the podcast app of your choice to have our next episode automatically downloaded to your phone as soon as it becomes available. CREDITS: Today’s show is brought to you by the Fenzi Dog Sports Academy. Special thanks to Denise Fenzi for supporting this podcast. Music provided royalty-free by BenSound.com; the track featured here is called “Buddy.” Audio editing provided by Chris Lang and transcription written by CLK Transcription Services. Thanks again for tuning in -- and happy training!