21 - Customer Experience 101 - A Beginner’s Guide to Delight Your Customers

In today’s episode, Lisa dives into the essentials of Customer Experience 101 for beginner entrepreneurs. You’ll learn what customer experience (CX) really means, why it’s so important for your business, and practical steps you can take to start creating a positive experience that keeps customers coming back fr more! If you’re just starting out, this episode will help you put your customers at the centre of everything you do.Key Topics Covered:1. What is Customer Experience?  2. Why Customer Experience is Crucial for Business Success  3. Key Elements of a Positive Customer Experience  4. How to Get Started with Customer Experience ManagementActionable Takeaways: Understand Your Customer: Create a detailed customer avatar to know exactly who you’re serving. Don’t forget to grab my free customer avatar template to help you get started!Keep It Simple: Make every step of the customer journey easy and enjoyable.Communicate Well: Let your customers know they’re always heard—respond to their inquiries, and show appreciation for their business.Get Personal: Use names, send thank-you notes, and add personal touches to every interaction.Ask for Feedback: Regularly ask customers how you’re doing and use their feedback to improve.Free Resource:Want to understand your customer better? Subscribe to download Customer Avatar template here.! This template will help you visualize your ideal customer, so you can serve them better & build loyalty from the start. SUBSCRIBECourse Mentioned:  Ready to take your customer experience to the next level? Enroll in Lisa’s Customer Experience Management Course today! Learn step-by-step how to create experiences that delight your customers and keep them coming back for more. LINK TO COURSEStay Connected: - Subscribe to The Customer Care Channel for more insights on building customer-focused businesses.  - Follow us on social media for updates, tips, and behind-the-scenes content! - @customercarechannelPlease Rate & Review: ⭐️⭐️⭐️⭐️⭐️  If you enjoyed this episode, we’d love it if you could leave a rating and review—it helps other new entrepreneurs find the show and grow their businesses, too!Thank You for Listening!Remember, a delighted customer is a loyal customer. Start building positive experiences today, and watch your business grow! Hosted on Acast. See acast.com/privacy for more information.