From Traditional IT Ops to Automated AI Ops

IT operations leaders are under pressure to deliver speed, scalability, and resilience—often in complex hybrid environments. Modern application delivery models demand rapid provisioning and continuous deployment, making traditional IT Ops execution methods insufficient. In this episode of CIO Talk Network, Siddharth Dhar, Executive Vice President & Global Head for Infrastructure Management Services at Hexaware, joins host Sanjog Aul to discuss how AIOps, automation, and AI/ML are helping enterprises meet these demands. Hear practical insights on governance, overcoming implementation challenges, and redefining the CIO’s role in intelligent IT operations. Topics Covered: 00:00 – Introduction 01:30 – Why traditional IT Ops are no longer enough 04:15 – How cloud complexity and demand for faster delivery are driving change 07:00 – Key pillars for building effective AIOps 11:30 – Role of AI and ML in infrastructure and application management 15:45 – Challenges in implementing automation across hybrid environments 20:10 – The evolving role of the CIO in driving AIOps 24:35 – Governance and risk management in automated IT 28:00 – Success stories and lessons learned from AIOps adoption 31:50 – Future outlook for intelligent IT operations 🎧 Listen on your favorite platform: Apple Podcasts: Click here Spotify & iHeartRadio: Available now Full Transcript & Episode Details: https://www.ciotalknetwork.com/from-traditional-it-ops-to-automated-ai-ops/ About CIO Talk Network: CIO Talk Network (CTN) is a global peer-led platform where enterprise business and technology leaders think out loud—without pitch or fluff. Hosted by Sanjog Aul, CTN delivers authentic, experience-driven insights that challenge conventional thinking. Follow CIO Talk Network: LinkedIn: linkedin.com/company/cio-talk-network X (Twitter): twitter.com/ciotalknetwork Website: ciotalknetwork.com Tags: #AIOps #ITOps #Automation #DigitalTransformation #CIO #CTNTalks #EnterpriseIT #TechLeadership