Episode 18: Voices from the Field – A Conversation with Antonia Yeung

Antonia Yeung, Associate Vice-President of Development and Campus Services at The Hang Seng University of Hong Kong (HSUHK) and our hosts discuss how stakeholder experience is closely linked to campus development that enables stakeholders to live and breathe HSUHK’s values. Antonia’s insights cover how planning a retreat in the first month of her new role helped her work and to strategise for the future; how HSUHK manages stakeholder experiences and campus development despite the volatile year; HSUHK’s plans in using technology to connect seamlessly with stakeholders; as well as what is the distinctive feature of HSUHK as a non-profit private liberal arts-oriented university. Also, listen in for tips about skills and tools valuable for handling difficult situations and in engaging various stakeholders effectively. Finally, hear what Antonia’s biggest learnings were for 2020 and her outlook for 2021, as well as how a mindset shift can benefit us in our work.