#16 What Retailers Got Wrong About E-Commerce & How to be Remarkable w/ Steve Dennis

Steve Dennis is a retail industry veteran, keynote speaker on retail innovation, podcast host, and has recently revised his bestselling book “Remarkable Retail - How to Win & Keep Customers in The Age of Disruption”. Steve is President of Sageberry Consulting, Strategic Advisor, Senior Forbes Contributor and holds an MBA from The Harvard School of Business. In Episode 16 we talk about the current retail environment, fostering a culture of experimentation, mapping out the customer journey and, of course, how to be remarkable. WE DISCUSS: 04:24 - What retailers got wrong before the pandemic 06:30 - New retail strategies - what new tricks must old dogs learn? 14:10 - The end of scarcity 19:59 - Experimentation, innovation, trial and error 24:12 - The importance of risk and failure 29:09 - What we need in our retail leaders 38:01 - Challenges for legacy retailers and advice for next 5-10 years 42:00 - Read this one chapter of Steve’s book 45:40 - Meeting customers at different levels 51:18 - What to do with the old version of Remarkable Retail? STEVE DENNIS LinkedIn: https://www.linkedin.com/in/stevenpdennis Instagram: @Stevenpdennis - https://www.instagram.com/stevenpdennis Twitter: @Stevenpdennis - https://twitter.com/StevenPDennis  Website: https://stevenpdennis.com RetailWire: https://www.retailwire.com/author/steve-dennis Forbes: https://www.forbes.com/sites/stevendennis Podcast: https://podcasts.apple.com/us/podcast/remarkable-retail Books: https://stevenpdennis.com/remarkable-retail/ Keynote Speaking: https://stevenpdennis.com/speaking/ EPISODE #16: You can listen to the full episode here OR WATCH it on YouTube - https://youtu.be/aD8LItLQ_fM MARIA HVOROSTOVSKY: LinkedIn: https://www.linkedin.com/in/mariahvo/ Instagram: @MariaHvo - https://www.instagram.com/mariahvo/ Clubhouse: @MariaHvo - https://www.clubhouse.com/@mariahvo Get in touch if you need help HIRING your senior leadership team LEAVE A REVIEW: If you’re listening on Apple Podcasts make sure to Subscribe, Rate, and leave a REVIEW. The best review will get a mention in the next episode!