How to Handle Conflict as an Aid Worker Leader

Handling conflict as a humanitarian leader can be scary. How do we best address conflict so that it is a win-win for us and the other person(s) involved? My guest today, Jo Rodrigues, has 16 years' experience working with the UN, INGO's and various other organizations on how to overcome conflict in a way that everyone feels understood and valued. You may be surprised by some of the steps to resolve conflict Jo shares, which we sometimes ignore or skip - resulting in creating more conflict than we resolve!   In this episode Jo shares steps on how you can handle conflict to create trust and build unity. Resources mentioned: Jo Rodrigues Contact Information and website Reflection Questions Six Active Listening Steps