Co-founder Dan Turchin Interviews World Renowned AI Computer Scientist Julie Mohr

Julie addresses how knowledge and the customer economy are driving a rapid change in business. In addition she discusses how to not focus only on product but instead to look at data to define our customer-driven innovation. Julie believes there's a balance between people, process and tools. Is traditional service management relevant? Julie answers these questions and more."We must see the need for what our customers want. Automation IS what the customers want! They have a palate for it. The c...