How Bad is Airline Service, Really? And Other Customer Service Complaints
After Hours - Un podcast de TED Audio Collective / Youngme Moon, Mihir Desai, & Felix Oberholzer-Gee - Les mercredis
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Youngme and Mihir welcome their colleague Ryan Buell to discuss whether airlines deserve their reputation for terrible customer service. They also share other customer service pet peeves, as well as their personal "Customer Experience Picks."
