Secrets of Accounting Excellence ep3: People management

Richard Hattersley and John Stokdyk discuss the growing emphasis accountancy firms are putting on recruitment, employee engagement and training and development. After looking at client service and process, the AccountingWEB team explores the Accounting Excellence pillar that ensures the practice runs smoothly - people.  In many ways, this is the most important pillar, because if your people are not happy, you will not be able to serve clients in the way you would like or have high productivity levels.  With the war on talent and the skills gap, this has become one of the most invested areas in accountancy firms.  Accounting Excellence award winners Kim Slater from FD Works and Anna Averis from Bishop Fleming also join the podcast to reveal how they’ve put people at their heart of their firm by continually improving their employee engagement and training and development to overcome accountancy’s recruitment challenges.   If you’re inspired by the conversation in this episode, why not enter the Accounting Excellence awards. You have until 15 May to get your entry over the line - so don’t delay: https://www.accountingexcellence.co.uk/