Cybersecurity and Virtualization with Benjamin Gairrett - Part 1

You’ve been hacked! Cyber-attacks seem to be a constant concern for many organizations and 9-1-1 is not excluded.  Benjamin Gairrett, ENP, Information Technology Support Manager at the El Paso-Teller County 9-1-1 Authority shares some recently discovered vulnerabilities and how the Authority was impacted. He also gives updates in 9-1-1 technology in part one of this three-part episode!In this episode Ben discusses:Changes in work environments within the 9-1-1 industry and movements to remote and hybrid workBenefits and capabilities of remote dispatching and call-handling Technical requirements and specs for remote work environmentsSatellite network that provides high-speed internet to remote locationsMigration and redundancy in data centers and technologyVirtualization and disaster recovery​​​​​​​Recent cyber-attacks and organization vulnerabilitiesSocial engineeringWhat users can do to prevent being hackedBen references:Uninterruptible power supply (UPS)Elon Musk’s company, StarlinkVirtual Private Networks (VPNs)White hat, black hat, and gray hat hackersUnified access gateway (UAG)Public Safety Communications article How One ECC Installed Remote 9-1-1 OperationsArlington County VA ECC Takes on the Pandemic with Remote CapabilitiesEpisode 49: FirstNet Helps Emergency Communications Center Adapt during Pandemic