SE4 EP44: How Chubbies Stay Consistently Creative with Email Content • Klaviyo:BOS

2X eCommerce Podcast - Un podcast de Kunle Campbell - Les mardis

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In this KlaviyoBOS interview with Erich Hellstrom, Chubbies' own creative email expert extraordinaire, we learn about how Chubbies incorporates their brand values and internal culture into both their email newsletters and email flows. In fact, at every customer touchpoint, you can distinctly identify a Chubbies message, as their voice and tone is witty and fun all round. 

Here is a summary of what was discussed:

  • The first principle is scheduled consistency - they achieve this by sending out their 'weekender' newsletter every Friday,
  • Relevance: their apparel is most likely to be won over a weekend or holiday and so deliberately send out their newsletter on Fridays,
  • They have a stand-up comedian in their creative team,
  • They test email subject lines like crazy and incorporate sender name, subject line and email preview line to write really funny emails that get people to open their emails more,
  • They have an app and so do push-notifications through their app and send 3 notifications a week! 

 

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This episode is brought to you by:

Klaviyo 

If you’re looking to grow your business there is only one way—by building real, quality, customer relationships. Most marketing software will claim they do this, but will never deliver on their promises. You need to demand more from your marketing software that’s where Klaviyo comes in. Klaviyo helps you build meaningful customer relationships by listening and understanding cues from your customers, allowing you to easily turn that information into valuable marketing messages.
 
That’s why 10,000 innovative brands have switched to Klaviyo.
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