202[Social Skills] Crucial Conversations - Patterson, Grenny | How to handle the most difficult and challenging conversations

Big Ideas in this book summary of Crucial Conversations:  How to handle difficult conversations when tempers are flaring and stakes are high How to handle emotionally charged situations How to make it safe to talk about anything How to be persuasive and not abrasive Lists of 10 Best books: https://www.10books.org 3 Bonus Ideas from Crucial Conversations: https://www.2000books.com/summary